Cancellation Policy
We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep your appointment, we request at least 48 hours notice. All cancellations must be done online through the Meevo booking system, phone, text or email. Cancellations through social media will not be valid. Clients who do not honour their appointments may be charged a cancellation fee as follows.
48 Hours Notice: Service(s) may be cancelled without charge.
Failure to Show: The entire service(s) will be charged.
Cancellation Under 48 Hours Notice: Service(s) subject to a charge up to the full amount of the services
This courtesy enables the availability to schedule another client in, in turn and maintains a higher availability of services for you as well as others.
Redo/Fix Refund Policy
Your happiness matters to us. If you are unhappy with your service or need something tweaked, We will gladly work with you to fix it, but due to the nature of the service, We do not offer refunds. You have 1 week from the date of your service to be in contact with us. Anything after that will result in a new appointment charge for any alterations.
Right to Refuse Policy
We will refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately, is abusive or can pose a threat to our business & it's patrons.
Pricing Policy
Our salon pricing may occasionally vary. All prices will be available on our website. If not otherwise stated or quoted, your service will be charged out by time and the amount of product that we use. For quotes or consultations on custom colors, extensions or big transformations you may reach out ahead of time to your stylist directly on their instagram page.
Late Policy
Arrivals more than 15 mins late (or 5 mins late for 15 min apts) may be refused in order to not compromise the quality of service. If the appointment is modified, the full charge for what was booked will be charged.
Privacy Policy
Your information is used to help us maintain and improve your experiences with us and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third-parties.
Payment Policy
All payments must be made at the end of the appointment. If for some reason you are unable to pay there will be a charge of 5% compounding interest for every day you are late. New clients & clients who have a no-showed or have a late-cancellation history will be asked to reserve their appointments with a deposit.
Inclusivity Policy
Our space is a safe space for all people. As people and as a company, we strive to stand up and speak out against all forms of hate, fear, and discrimination. We believe in the dignity, equality, and full humanity of all people, regardless of race, sex, gender, mental health, and ability. We support the full rights and inclusion of BIPOC and LGBTQIA2S+ people. That means there is zero-tolerance when it comes to anything that is hateful or abusive to staff or clients.
Return/ Refund Policy (for products)
We do not provide refunds of any kind however, if a product is faulty or you have an allergic reaction (with proof of doctor's note) then we will exchange it.